Online payments are provided for us by the Stripe payment gateway. Payments made through the payment gateway are fully secured and all informations are encrypted. The website https://www.chefkoudy.cz is also secured by an SSL certificate with HTTPS.
CREDIT CARD PAYMENT
The fastest way to pay online. In the Stripe payment gateway interface, enter the card number, validity date and CVC code - three numbers, you will find in the signature strip on the back side of the card. Absolutely everything is secured by the 3D Secure standard, so you will be probably asked to enter the numeric code, you will receivethe code by SMS from your bank.
Returns and Refunds
1. In the case of returning the goods (withdrawal from the purchase contract), it is necessary to inform us of this intention, within fourteen (14) days of receipt of the goods at the email address email@example.com. You just need to inform us by this time, it doesn't matter if you haven't had time to send the goods yet.
2. Please note that the returned goods must be unused and must not be devalued in any way. Please send the suitably packaged goods to the address Jakub Koudelka, ChefKoudy s.r.o., Přístavní 341/20, Brno 63500, Czech Republic, EU. Please do not send cash on delivery, it wont be accepted! We recommend insuring the package for the value of the order.
3. Please send us the goods no later than 14 days, from the delivery of the withdrawal form (email), from the purchase contract. Please note that in the event of withdrawal from the purchase contract, the costs associated with the return of all goods are borne by the buyer.
4. We will return the funds to you no later than fourteen 14 days after receiving the returned goods, in the same way as we received them from you. Please note that we are entitled to unilaterally set off compensation for any damage to the goods against the right to a refund of the purchase price.
1. In case of exchange of the goods, please contact us via e-mail at firstname.lastname@example.org, state the order number or attach an invoice, specify the goods to be exchanged and please do not forget to write us the new size of the exchanged goods.
2. Then follow the instructions sent to your email. Please note that the returned goods must be unused and must not be devalued in any way.
3. We will send the exchanged goods to you within 4 days of receiving the original goods and after receiving payment for the new shipment. Please note that the cost of shipping for a new shipment is borne by the buyer.
Terms and Conditions
business company ChefKoudy s.r.o.
with its registered office at Nové Sady 988/2, Brno 602 00
identification number: 08467919, tax id CZ08467919
entered in the Commercial Register kept at the Regional Court in Brno, Section C, Insert 113848
for the sale of goods through an online store located at https://www.chefkoudy.cz
1.1. These business conditions (hereinafter referred to as "business conditions") of the business company ChefKoudy s.r.o. , with its registered office at Nové Sady 988/2, Brno 602 00, Czech Republic, identification number: CZ08467919, entered in the Commercial Register kept at the Regional Court in Brno, Czech Rep. Section C, Insert 113848.
(hereinafter referred to as the “Seller”). 1 of Act No. 89/2012 Coll., Civil Code, as amended (hereinafter the "Civil Code") mutual rights and obligations of the parties arising in connection with or on the basis of the purchase contract (hereinafter the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as the "Buyer") through the seller's online store. The internet shop is operated by the seller on a website located at the internet address https://www.wearchef.store (hereinafter referred to as the "website"), through the interface of the website (hereinafter referred to as the "web interface of the shop").
1.2. The business conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods in the course of their business or in the course of their independent profession.
1.3. Provisions deviating from the business conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1.4. The provisions of the business conditions are an integral part of the purchase contract. The purchase contract and business conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
1.5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
2.1. Based on the buyer's registration made on the website, the buyer can access its user interface. From its user interface, the buyer can order goods (hereinafter referred to as "user account"). The buyer can also order goods without registration directly from the web interface of the store.
2.2. When registering on the website and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
2.4. The buyer is not entitled to allow the use of the user account to third parties.
2.5. The seller may cancel the user account, especially if the buyer does not use his user account for more than 3 years, or if the buyer violates its obligations under the purchase agreement (including business conditions).
2.6. The buyer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment of the seller, or. necessary maintenance of third party hardware and software.
CONCLUSION OF THE PURCHASE CONTRACT
3.1. All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.
3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the cost of returning the goods, if the goods cannot, by their nature, be returned by regular mail. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to enter into a purchase agreement under individually agreed conditions.
3.3. The web interface of the store also contains information on the costs associated with the packaging and delivery of goods. The information on costs associated with the packaging and delivery of goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.
3.4. To order goods, the buyer fills in the order form in the web interface of the store. The order form contains in particular information about:
3.4.1. the ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the store),
3.4.2. the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
3.4.3. information on the costs associated with the delivery of goods (hereinafter collectively referred to as "order").
3.5. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered in the order, even with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "Complete order" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "Buyer's e-mail address").
3.6. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
3.7. The contractual relationship between the seller and the buyer arises from the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail to the buyer's e-mail address.
3.8. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these costs do not differ from the basic rate.
4.1. The price of the goods and any costs associated with the delivery of goods under the purchase agreement, the buyer may pay the seller in the following ways:
- cashless via the Comgate.cz payment system;
- Apple Pay via the Comgate.cz payment system;
4.2. Along with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.
4.3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.
4.4. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable immediately after the conclusion of the purchase contract.
4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
4.6. The seller is entitled, especially in the event that the buyer does not provide additional confirmation of the order (Article 3.6), to demand payment of the full purchase price before sending the goods to the buyer. The provisions of § 2119 par. 1 of the Civil Code shall not apply.
4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
4.8. If this is customary in business relations or if so stipulated by generally binding legal regulations, the seller shall issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The tax document - invoice will be issued by the seller to the buyer after payment of the price of the goods and will be sent in electronic form to the buyer's electronic address.
4.9. According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
4.10. Please Note, that prices do not include additional local taxes, such as improt tax. Items are sent from Czech Republic.
WITHDRAWAL FROM THE PURCHASE CONTRACT AND GOODS EXCHANGE
5.1. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods, which was modified according to the wishes of the buyer or for him, from the purchase contract for the delivery of perishable goods and goods , which has been irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in a sealed package which the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from the purchase contract for the supply of audio or video recordings or computer program original packaging.
5.2. If it is not a case referred to in Article 5.1 of the Terms and Conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829 par. ) 14 days from the receipt of the goods, and in the event that the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence (14 days). To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an annex to the terms and conditions. This form must be sent to the email address email@example.com. Returned goods must be unused and must not be devalued in any way. Appropriately packaged goods can be sent to the address Jakub Koudelka, ChefKoudy s.r.o., Přístavní 341/20, Brno 63500. The goods may not be sent cash on delivery, cash on delivery will not be accepted!
5.3. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller by the buyer within fourteen (14) days from the delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller, even if the goods can not be returned due to its nature by regular mail.
5.4. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as the seller received from the buyer. The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or otherwise, if the buyer agrees and the buyer does not incur additional costs. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to the seller.
5.5. The seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the buyer's right to a refund of the purchase price.
5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, until the goods are taken over by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, non-cash to the account designated by the buyer.
5.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the untying condition that if the buyer withdraws from the purchase contract, the gift contract for such a gift ceases to be effective and the buyer is obliged to return given a gift.
EXCHANGE OF GOODS
6.1.1 In case of exchange of goods, the buyer contacts the seller via e-mail at the email address firstname.lastname@example.org. To exchange goods, it is necessary to state the order number or attach an invoice, specify the goods to be exchanged and the required new size of the exchanged goods. Subsequently, the buyer follows the instructions of the seller. Returned goods must be unused and must not be devalued in any way. In case of exchange of the goods, the transport costs are borne by the buyer.
TRANSPORT AND DELIVERY OF GOODS
7.1. If the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
7.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
7.3. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.
7.4. Upon receiving of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. The seller is not responsible for damage to the packaging or deterioration of the goods during transport, in case of finding a violation of the packaging indicating unauthorized intrusion, or any other deterioration of the shipment, it is necessary to complain this fact directly on site to the transport service.
7.5. Other rights and obligations of the parties in the transport of goods may be governed by the special delivery conditions of the seller, if issued by the seller.
COMPLAINTS AND WARRANTY
8.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., On consumer protection, as amended).
8.2. The seller responds to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time when the buyer took over the goods:
8.2.1. the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of their advertising,
8.2.2. the goods are fit for the purpose stated by the seller for their use or for which goods of this kind are usually used,
8.2.3. the goods correspond in quality or design to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
8.2.4. the goods are in the appropriate quantity, measure or weight; and
8.2.5. the goods comply with the requirements of legal regulations.
8.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear of the goods caused by its normal use, to used goods for a defect corresponding to the degree of use or wear the buyer, or if it follows from the nature of the goods.
8.4. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt. A defect is considered to be, for example, a change in the properties of the goods, which is caused by the use of unsuitable or poor quality material, non-compliance with the production technology or an unsuitable design solution. A defect cannot be considered a change in the properties of the goods that occurred during the warranty period due to wear, misuse, insufficient or improper maintenance, natural changes in the materials from which the goods are made, any damage by the user or third party or other improper intervention.
8.5. The buyer exercises the rights from defective performance by sending an email to the address email@example.com and subsequently by sending cleaned and hygienically sound goods to the seller to the address Jakub Koudelka, ChefKoudy s.r.o., Přístavní 341/20, Brno 63500, Czech Republic. Goods may not be sent cash on delivery, cash on delivery will not be accepted!
8.6. The warranty period is 24 months from receipt of the goods, but it is not an endurance of the goods. Any claims do not apply to defects caused by improper use, excessive use, improper maintenance, improper handling or improper wear.
8.7. The complaint, including the elimination of the defect, will be settled without delay as soon as possible, but no later than within 30 days from the date of the complaint. In exceptional and justified cases, the seller may agree on a longer period with the customer.
OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
9.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
9.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code.
9.3. Consumer complaints are handled by the seller via the email address firstname.lastname@example.org. The seller will send information on the settlement of the buyer's complaint to the buyer's e-mail address.
9.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform, located at https://ec.europa.eu/consumers/odr, can be used to resolve disputes between the seller and the buyer under the purchase agreement.
9.5. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: https://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of consumer disputes online and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (the Regulation on consumer dispute resolution online).
9.6. The seller is entitled to sell goods on the basis of a trade license. Trade licensing is carried out within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.
9.7. The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 paragraph 2 of the Civil Code.
PROTECTION OF PERSONAL DATA
10.1. Its obligation to provide information to the buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) ( hereinafter referred to as the “GDPR Regulation”) related to the processing of the Buyer's personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiating this contract and for the purposes of fulfilling the Seller's public law obligations.
SENDING BUSINESS MESSAGES AND STORING COOKIES
11.1. The Buyer agrees to the sending of information related to the goods, services or business of the Seller to the electronic address of the Buyer and further agrees to the sending of commercial communications by the Seller to the electronic address of the Buyer. The seller fulfills his information obligation towards the buyer within the meaning of Article 13 of the GDPR Regulation related to the processing of the buyer's personal data for the purpose of sending commercial communications by means of a special document.
11.2. The buyer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase contract without storing so-called cookies on the buyer's computer, the buyer may revoke the consent under the previous sentence at any time.
12.1. All communication between the seller and the buyer takes place via e-mail or telephone contact.
13.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law.
13.2. The choice of law under Article 12.1 of the Terms and Conditions does not deprive the consumer of the protection afforded by the provisions of the law, which cannot be derogated from by contract, and which would otherwise apply under Article 6 (1) of Regulation Council Regulation (EC) No 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I).
13.3. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
13.4. The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.
13.5. The appendix to the business conditions is a sample form for withdrawal from the purchase contract.
13.6. Seller's contact details: delivery address ChefKoudy s.r.o., Jakub Koudelka, Přístavní 341/20 Brno 63500 Czech Republic e-mail address email@example.com.
All About Information Security
The operator of the e-shop ChefKoudy s.r.o. on the website https://www.chefkoudy.cz ID 08467919 registered office Nové Sady 988/2, Brno 602 00, Czech Republic, processes personal data provided by the Buyer for the purpose of fulfilling and additional confirmation of the Business Conditions, for the purpose of processing an electronic order, delivery, settlement of payments and the necessary communication between the contracting parties for the period required by special legislation.
1. The administrator of personal data according to paragraph 5 letter o) of Act No. 18/2018 On the Protection of Personal Data, as amended (hereinafter referred to as the “Act”), ChefKoudy s.r.o. ID 08467919 with its registered office at Nové Sady 988/2, Brno 602 00, Czech Republic (hereinafter referred to as the "Administrator");
2. The contact details of the administrator are: e-mail: firstname.lastname@example.org tel .: +420 705 911 742.
3. Personal data means any information that identifies a natural or legal person.
SOURCE OF THE PROCESSED DATA
1. The Administrator processes personal data provided to him by the Buyer with the consent and which the Administrator obtained on the basis of the fulfillment of the Purchase Agreement and the processing of the electronic order in the online store https://www.chefkoudy.cz
2. The Administrator processes only the identification and contact details of the Buyer necessary for the performance of the Purchase Agreement;
3. The controller shall process personal data for the purpose of delivery, settlement of payments and necessary communication between the contracting parties for the period required by special legal regulations. Personal data will not be published and will not be transferred to other countries.
PURPOSE OF PERSONAL DATA PROCESSING
The administrator processes the buyer's personal data for the following reasons:
1. For the purposes of registration on the wearchef.store website pursuant to paragraph 13 (1) (a) a) of Act No. 18/2018 on the protection of personal data;
2. In order to process the buyer's electronic order (name, address, e-mail, telephone number);
3. In order to fulfill the rights and obligations arising from the contractual relationship between the Buyer and the Administrator;
4. The provision of personal data is a necessary requirement for the performance of the purchase contract. The contract cannot be concluded without the provision of personal data.
5. Performance of the contract between you and the administrator pursuant to Article 6, paragraph 1, letter b) GDPR,
6. the legitimate interest of the administrator in the provision of direct marketing (in particular for the sending of commercial communications and newsletters) pursuant to Article 6 (1) (a); f) GDPR,
7. Your consent to processing for the purposes of providing direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6 (1) (a) a) GDPR in connection with § 7 paragraph 2 of Act No. 480/2004 Coll., on certain information society services in the event that no goods or services have been ordered.
RETENTION PERIOD OF PERSONAL DATA
1. The Administrator retains personal data for the time necessary to exercise the rights and obligations arising from the contractual relationship between the Buyer and the Administrator and for a period of 3 years from the termination of the contractual relationship;
2. After the expiration of the retention period of personal data, the Administrator is obliged to delete the data.
Recipients and processors of personal data
The third party that receives the personal data of the buyer is the subcontractors of the Administrator. The services of these subcontractors are unconditionally related to the successful fulfillment of the purchase contract and the electronic order between the administrator and the buyer.
According to the conditions stipulated in the Act, the buyer has the right to:
1. To access your personal data;
2. To correct personal data;
3. To delete personal data;
4. Raise an objection to the processing;
5. For data portability;
6. Revoke your consent to the processing of personal data in writing or electronically at the e-mail address: email@example.com.
7. File a complaint with the Office for Personal Data Protection if it considers that its right to personal data protection has been violated.
SECURITY OF PERSONAL DATA
1. The controller declares that he has taken all appropriate technical and organizational measures necessary to secure the personal data of the buyer;
2. The administrator has taken technical measures to secure personal data repositories, in particular securing access to the computer with a password, using an antivirus program and regularly maintaining the computers.
1. By sending an electronic order on the wearchef.store website, the buyer confirms that he has been acquainted with the conditions of personal data protection and that he accepts them in full;
2. The buyer agrees to these rules by checking the box in the order;
3. The Administrator is entitled to change these Rules at any time. He is obliged to publish a new version of the Rules on his website. These Rules enter into force on 1.2.2021